Refund Policy

*Shop with confidence at YOONE. Your satisfaction is our priority.*

 

*Returns and Exchanges Policy:*

 

  1. *Hassle-Free Returns and Exchanges:*

   - Enjoy a worry-free shopping experience with YOONE.

   - You can return or exchange your purchase within 90 days of the purchase date.

 

  1. *No Questions Asked:*

   - We believe in making returns and exchanges easy and stress-free.

   - You don’t need to provide a reason for your return or exchange.

 

  1. *How to Return or Exchange an Item:*

   - *Online Purchases:*

  1. Email to YOONEat sallysun@yoonevape.com.
  2. Fill out the return/exchange items if you can explain a reason we are very appreciated.
  3. Print the prepaid return shipping label provided.
  4. Pack the item securely and attach the shipping label.
  5. We will get a person to pick up the item.

   

  1. *Refund Process:*

   - Once we receive your returned item, we will process your refund within 7-10 business days.

   - Refunds will be issued to the original payment method.

 

  1. *Exchange Process:*

   - If you wish to exchange an item, we will ship the replacement item once the original item is received and processed.

 

  1. *Conditions for Returns and Exchanges:*

   - Items must be returned in their original condition, unworn and unwashed, with all tags attached.

   - Some items, such as final sale products, may not be eligible for return or exchange. Please check the product details before purchase.

 

  1. *Customer Support:*

   - If you have any questions or need assistance with your return or exchange, please contact our customer support team at sallysun@yoonevape.com or service@yoonevape.com.

 

Thank you for shopping at YOONE. We appreciate your business and are committed to ensuring your complete satisfaction.